You can always reset your password. Follow this link and click on the Forgot your password link to have it emailed to you.In place of your username, you may use your email address on file with JustAnswer when logging in. If you still experience trouble logging in, contact Customer Care by phone or email as listed on this page.
Typically, you should receive your new password within minutes. If you requested a new password and haven't received one yet, we recommend checking your email spam folder. Sometimes these emails get stuck in spam, and customers are not aware.
If you have a Google Mail (Gmail) account, we recommend checking your Primary and Promotions folders for the email, too. It is also recommended that you only request one new password. If you still cannot locate your new password, please contact Customer Care.
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